5 Ways to Achieve an Ideal Visitor Experience for Hospitals
Hospitals and medical institutions are flooded with visitors year-round and are supposed to meet the criteria for safe spaces visitors expect them to be. In the seemingly blaring reality of the COVID-19 pandemic, visitor experience has become an even more important aspect for hospitals to manage.
Expecting personalized care and warm service in a state of vulnerability is a practical thing for visitors, and hospitals have been battling with optimum visitor management. Visitor management systems for hospitals, thus, have become a key player in aiding hospitals to create ideal visitor experience, while also heeding to the already admitted patients.
Here are the 5 best ways in which hospitals can create exceptional visitor experience in the COVID world:
Training the Staff with Relevant Skills Required for Check-Ins:
Hospitals have to always ensure that their staff is up to date with the relevant skills required for handling various pieces of equipment and technology on-premises for catering to visitors. One of these is visitor management software for hospitals. The staff should be well-versed in handling this software so that the visitors don’t face any roadblocks in their check-in process.
Moreover, the automation provided by the visitor management system (VMS) allows the staff to maintain distance from the visitors, while simultaneously capturing the visitors’ imminent needs. The training of the staff should teach them the use of various features in the VMS and also how to effectively use those features to ensure that the visitors follow the safety protocols while being properly serviced at the same time.
Employee Satisfaction Leads to Visitor Satisfaction:
When we talk about offering ideal visitor experience in hospitals, it’s the employees who are at the forefront of offering the services to the visitors. Hence, it is imperative that the employees be satisfied with their jobs. Long hours, unpaid labor, poor compensation, improper training, etc., are all the elements that can demotivate any employee, and it can reflect in the way they treat the visitors.
Moreover, with improper training, the employees will be hesitant to use any new software or technology meant for visitors. Hence, it is crucial that employees are not only treated well in hospitals, but also trained properly in using technology like visitor experience software, VMS, etc., to make good use of it and creating a good visitor experience.
Lobby Area – The Determiner of Visitor Experience:
Every visitor in a hospital goes to the lobby area for registration or queries. The lobby area is often filled with people who are vulnerable health-wise, and are desperate for getting quick help from the concerned staff. To make the process of registering and queries much more convenient, visitor management systems for hospitals can significantly help the receptionists. With automated entries and self-check-in features, visitors can easily register themselves, fill in their entries, and can be catered to faster than the traditional methods.
This makes the visitor experience more streamlined, where the visitors can conveniently and quickly register themselves to move on with their purpose of visiting the hospital. It also helps the staff in handling a massive amount of visitors without having to do the manual labor of cross-checking issued passes, running to the lobby for identification purposes, and much more. They can easily access all the information required from the VMS’s centralized database.
Issuing Visitor Badges:
Visitors come to the hospitals expecting treatment and getting saved. Issuing visitor badges to identify the patients, visitors, visitors under observation, etc., can help the hospital staff in identifying and catering to their needs.
Visitor management systems for hospitals are capable of generating visitor badges under multiple workflows to identify the types of visitors. Moreover, with visitor badges, the hassle to multiple check-ins is resolved for recurring or frequent visitors. The visitor can just show the badge to enter the hospital premises or access the concerned areas without having to check-in or register again and again.
Utilizing and Securing Visitor Details:
Recurring or frequent visitors are a common occurrence for hospitals. By securing the data obtained from visitor check-ins in VMS, hospitals can easily identify the recurring visitors and offer them quick services based on their history. It must also be ensured to the visitors that their details will be kept safe and secure to offer them privacy. Visitor management software for hospitals is a very helpful tool in carrying out secure entries from the visitors themselves, and securing the entries in a centralized database.
Managing a huge amount of visitors on a daily basis is nothing new for hospitals. However, in the age of COVID, it is especially relevant for the hospitals that their visitor management is top-notch. Using visitor management systems for hospitals like piLOBI, medical institutions can ensure that their visitors are not anxious about their stay, and are properly catered to.